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Executive Reputation Management Archives - Big Blue Robot - Online Reputation Management

Top 12 things CEOs can do to boost corporate reputation

As the face of the company, CEOs embody and express the company’s reputation, so it’s important they play an active role in defining and maintaining it. Following are the top 12 things CEOs can do to boost corporate reputation.

1. Be very visible and vocal.

As the topmost representative of the business, a CEO’s name often becomes synonymous with the company’s. Being visible and vocal reinforces the connection and builds leadership.

2. Use social media.

There are several positive results from CEOs’ using social media use, including improved corporate reputation and increased employee engagement. It also helps with online reputation management and builds relationships with employees, partners, prospects, media, and others.

3. Become an industry leader.

“Publish or perish” applies to executive and corporate reputations as much as academic ones. Regularly publishing high-quality content about your industry, like innovations, research, and predictions, builds both the CEO’s and the company’s thought leadership and authority.

4. Be friendly and approachable.

CEOs are the human side of the business. The more open and friendly you are, the more approachable the company as a whole seems. It also helps you attract better talent and publicity.

5. Maintain a strong executive reputation.

Because the CEO’s reputation is tied so closely to the company’s, keeping a strong executive reputation is a must. Your good name and the business’s good name build and reinforce each other.

6. Encourage transparency and integrity.

Openness and honesty are two critical factors influencing how your company is perceived. They especially affect your reputation as a trustworthy, credible business.

7. Champion the company values and vision.

As the highest executive officer of the company, a big part of the CEO’s job is promoting and communicating the company values and vision. Embracing them is the most effective way to show what the business stands for.

8. Foster improved communication.

Better communication all around contributes to many benefits. Increased customer exposure to your messaging is important, while improving internal communications is how you build a strong, loyal team.

9. Ask for feedback.

The company’s direction should be constantly evaluated and adjusted to make sure it delivers the most benefit. Asking for and acting on feedback helps you maintain a good corporate image and executive reputation.

10. Turn employees into brand ambassadors.

The CEO can only do so much to communicate the company’s values and boost the corporate reputation. Helping employees embrace the vision can substantially improve the business’s reputation and its bottom line.

11. Promote good governance and leadership.

Actions speak louder than words, especially when they come from the highest level. Avoid unethical behaviors and strive to be the kind of leader you want your executive team, directors, and managers to be. Your example and the resulting trickle-down effect will work wonders for everyone’s reputation and satisfaction.

12. Always be innovating and generating ideas.

CEOs who get too comfortable and who don’t keep up with changing times tend to have the shortest tenures. By always thinking ahead and being willing to adapt, you keep your job and build a robust company reputation.

How Executive Reputation Management Builds the Company and Your Personal Brand

If you are a chief executive in your company, managing your online reputation is just as good for your company as it is for your own image. That’s because as a visible leader in the business, your reputation and ideas support and reflect the company’s online profile in addition to building your personal brand explains Shravan Gupta Director of Emaar MGF. There are 4 main ways executive reputation management can help build the company’s good reputation. They’re even more important–and effective–if you’re starting a small business or creating a startup.

Hire Better Talent

Good executive and company reputations work together to help you hire more skilled employees. Both company and executive reputations attract prospective employees by giving them a good indication of:

  • the workplace environment

  • business values, mission, and culture

  • recognized and rewarded behaviors

More importantly, if executives have reputations as industry experts and thought leaders, the business naturally attracts the best employees. They are dedicated to the industry, tend to have more talent, are diligent and hard working, and want to learn from the big names in their field.

Close More Deals

Whether you sell a product or service, strong executive reputations help the company generate more leads and sales, indirectly also benefitting the employees reputation in the company’s time tracker software. When executives are known for expertise, leadership, and quality, those attributes build and support the reputation of the company overall. With those virtues, the company’s offerings and customer support are more likely to be top-notch, which attracts more customers and clients.

Strong executive and company reputations can also help you

  • justify charging more for your products and services

  • negotiate better mergers and acquisitions

  • resolve employee or customer problems more smoothly

Attract Better Customers and Investors

On top of getting more leads, sales, and revenue, positive executive reputations help the company attract a higher caliber of customers and investors. With strong executive reputation management, business leaders can effectively share the best qualities of their personal reputations with the company reputation, attracting customers and investors who value those qualities. Some of the best personal qualities that attract better customers and investors include:

  • industry expertise

  • high-quality products

  • efficient and fair governance

  • social responsibility policies

  • supporting charities or important causes

And better customers and investors mean more funding and more revenue to grow the business.

Get Better Media Coverage

People connect with other people, not businesses. So an executive’s reputation is ultimately more important in getting media coverage, while more good press builds up both the company profile and the executive’s personal brand. Executives who maintain a positive online reputation attract more reporters and better news stories, and have an easier time getting their press releases and news published.

Executives who become thought leaders take it one step further by increasing the visibility of the company. By regularly publishing expert content with the business name as part of their byline, these executives build the exposure and expertise of their company and their own brand at the same time.

Importance of Reputation Management for Executives

You’re at the top of your field. You either run your own company or are at the upper echelons of a large company and you make very important decision that affect a large number of people everyday. 20 years ago, the only thing you really had to worry about at this point was a heart attack from all the stress. But today the business and social landscape are very different and your stature in the business community can be threatened not only by younger executives vying for your position, but the online community that could set its targets on you at any moment.

At this point in your career, you need to think about not just your reputation within the business community, but your online reputation as well. A modicum of misleading information about you on the internet could result in both your position and your future being threatened. And because of the ease and abundance of easy online publishing tools, like blogs and social media, the chances that a disgruntled employee, competitor, or an anonymous detractor will publish misleading and damaging information about you online is extremely high. You need to implement a reputation management strategy now to prevent future attacks from doing any harm.

The More Important You Are, The Bigger the Target on Your Back

The fact of the matter is that the more important you are in your company or in the business world, the more people will have it out for you. It doesn’t matter that you have a clean personal life and can be found faultless of any conceivable wrongdoing. Simply because of the virtue of your position, others will try and tear you down. They may do it because they perceive they’ve been wronged by you in some obscure way or maybe a competitor wants to ruin your reputation for their own purposes.

What matters is not that they want to tarnish your reputation, but that you are ready for it when the attack comes. You can be ready by implementing strong reputation management strategies now—before a crisis happens. Clean your SERPs, get active on social media and blogs, and make sure that when people search your name online, they only see positive information—not the information that others want to use to tear you down.

Your Online Reputation is a Resume

Just as important to your continued success as your resume, is your online reputation. Gone are the days when a gentlemen’s agreement was enough to secure trust in your talents and abilities to do your job. Today, you’re not only judged on the experience you have, but on the reputation you leave behind. Prospective employers are evaluating you online before offering you better positions and more prestige. So, if your online reputation is not as clean as the resume you hand over to them, more than likely they’ll pass you over in favor of someone who’s SERPs are positive.

Online reputation management isn’t just about keeping bad information out of the SERPs for your name, it’s also about building an image that you can be proud of—an image that will attract more partners and more opportunities.

Don’t Forget Your Personal Brand While You Are Managing Someone Else’s

All-in-all, it can be tempting to get lost in your current position doing what you do best. But keep in mind that you are not only running a company, you should be building your personal brand at the same time. And the better you can build that brand, the more opportunities will come your way in the future because of the positive online reputation you’ve built.

 

4 Reputation Management Tips for Millennials

The US population ebbs and flows just like the ocean. After WWII there was the baby boom, when the US saw the highest birth rate it had seen since it’s founding. Since then we’ve seen Generation X and the Millenials (Generation Y). The Baby Boomers are getting older now, and they are settling down, retiring, and becoming empty nesters. The Gen Xers are in their mid 30s to late 40s—in the middle of their careers—but the Millenials are just getting started. And growing up in the internet age, surrounded by technology and endless accessibility to data, has given them a different perspective on information sharing and personal reputation not shared by older generations.

Boomers aren’t interested in learning new technologies unless it helps them talk to their children and grand children. And Gen Xers are pretty tech savvy, but they understand that technology is simply a tool and a proxy for interpersonal relationships. Millennials, on the other hand, have grown up sharing all types of personal information online through social networks, blogs, and more.

Where Boomers aren’t concerned about online reputation, and Gen Xers are aware of how damaging it can be. Most Millennials have yet to face the consequences of bad reputation management. And for a generation that has shared so much online, that’s a problem.

However as they leave college and enter the workforce, the problems of sharing anything and everything online will start to become apparent. Not only are prospective employers cruising social networks to check out job applicants but being easily found online is quickly becoming a mark of prestige. As a result, negative and embarrassing online content is a bigger liability now than it has ever been in the history of our culture, and a lack of being easily found can be a sign of lack of experience and engagement.

So it is now the tricky job of Millennials to walk a fine line between sharing too much information and sharing just enough content online to build a positive reputation. Millennials have to be vigilant reputation managers of their identity like no other generation has been. But they can get things straight and cultivate a positive online reputation if they start early and follow a few basic principles.

1) Be mindful

First and foremost, Millennials need to be aware that what they do and say online matters. In high school it’s easy to think, “I can do and say what I want, no one cares.” But you have to keep in mind that the thing you didn’t think was important four years ago is still there, and people you want to impress can find it easier than you think. So the first step in cultivating a positive personal reputation management strategy is to only post positive content to social networks and blogs. Don’t post embarrassing information or (heaven forbid) brag about doing something illegal or unethical.

2) Get a head start

Because most Millennials are not concerned about these things, those that recognize the importance of reputation management have a fantastic opportunity in front of them. Grab up as many personalized online properties as you can while you’re young. And hang onto them. For example, personalized social profiles, name specific domains, and more. You may not need to use them now, but one day they will come in handy. And you want to grab them before someone else does.

3) Create

One of the best things you can do to cultivate a positive online reputation is to create content. That is, start a blog, curate content through your social networks, and become an influencer online. Even though you may still be young, start building a professional profile now. Colleges and future employers will be impressed with the work you’ve done so early in life, and you’ll be a shoo-in compared with applicants who aren’t aware of their online reputation at all.

4) Take care

As you look toward the future, think about reputation management as you go about your digital life. Look toward the future with a goal of being easily found online (for positive reasons) and work toward it. If you don’t take control of your online reputation, then your carelessness will. Stay on top of new technology and new platforms as they arise so you can always be ahead of the reputation management game.

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