- I only accept a handful of clients, ensuring your project will get my full attention
- I work with both companies and individuals
- I've run a successful business for over 15 years
- I can share "before and after" results from other projects
- I have improved Google results in many countries
- I'm happy to work with the client's PR agency or law firm
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What Clients say about Us
We have been pleased with the continued results of Don's team. So pleased, in fact, that we have expanded our relationship with Big Blue Robot to work on SERP pages in other countries where we do business. The results have been effective and have lived up to our expectations.
Social media has allowed us to connect, communicate and learn from our customers. Big Blue Robot’s work has helped us to share more positive information about Team National. Our sales field has been thrilled with the improved search engine rankings.
Angela Loehr Chrysler
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Online reputation management is crucial for businesses and individuals alike in today’s digital age. A negative reputation can significantly harm a business’s success and an individual’s career opportunities. Therefore, it is important to actively manage and protect your online reputation to ensure that it accurately reflects your brand or personal image.
Here are 10 online reputation management tips to help you maintain a positive online presence:
Monitor your online presence regularly.
It is important to regularly check your online reputation to ensure that you are aware of any negative comments or reviews. According to a survey by Reputation Institute, 84% of people trust online reviews as much as personal recommendations. Therefore, it is crucial to monitor your online presence on various platforms, such as social media, review sites, and industry forums.
Respond to negative reviews and comments promptly.
When you receive a negative review or comment, it is important to respond promptly and professionally. According to a survey by BrightLocal, 74% of consumers expect a response to their review within 7 days. Ignoring negative feedback can make the situation worse and show a lack of customer service. Instead, address the issue, apologize for any inconvenience, and offer a solution to the customer.
Encourage positive reviews and testimonials.
Positive reviews and testimonials can significantly improve your online reputation and credibility. Encourage satisfied customers to leave reviews on your website, social media, and review sites. You can also consider offering incentives, such as discounts or free products, to encourage customers to leave a review.
Use social media to your advantage.
Social media is a powerful tool for online reputation management. Use it to showcase your business or personal brand and engage with your audience. Respond to comments and reviews in a timely manner, and post content that reflects your brand values and mission. You can also use social media to monitor and address any negative comments or reviews.
Optimize your website for SEO.
Optimizing your website for search engine optimization (SEO) can help improve your online reputation by making it easier for people to find your website. Use relevant keywords, create high-quality content, and include links to credible sources. This can help improve your website’s ranking on search engines and push any negative content further down the search results.
Consider using a reputation management service (like BigBlueRobot).
If you are struggling to manage your online reputation, consider using a reputation management service. These services can help you monitor and improve your online reputation by removing negative content, generating positive reviews and content, and monitoring your online presence.
Use online tools to monitor your reputation.
There are several online tools that can help you monitor your online reputation. Google Alerts allows you to receive notifications whenever your name or brand is mentioned online. Social Mention is a tool that monitors social media platforms for mentions of your brand or name.
Protect your privacy online.
Ensuring your privacy online can help protect your online reputation. Use strong passwords and regularly update them. Be cautious of what personal information you share online and consider using a privacy-focused browser, such as DuckDuckGo or Brave.
Use social media privacy settings.
Social media platforms offer various privacy settings that allow you to control who can see your content and information. Use these settings to protect your online reputation and ensure that only those you trust can access your personal information.
Here are 5 positive examples of how companies manage their reputations.
Airbnb: Airbnb has effectively used social media and customer reviews to improve their online reputation. They regularly respond to customer complaints and concerns on social media and encourage positive reviews on their website and review sites. This has helped build trust and credibility with customers, leading to the company's success.
Zappos: Zappos, an online shoe and clothing retailer, has a strong reputation for excellent customer service. They have a dedicated team that responds to customer inquiries and complaints on social media and review sites, leading to positive reviews and customer loyalty.
The Ritz-Carlton: The Ritz-Carlton, a luxury hotel chain, has a strong reputation for excellent customer service and experience. They regularly respond to customer reviews and concerns on social media and review sites, and offer personalized experiences to their guests. This has helped them maintain a positive online reputation and attract new customers.
Google: Google has effectively managed their online reputation by focusing on customer satisfaction and user experience. They regularly update their products and services based on customer feedback and respond to customer inquiries and concerns on social media and review sites. This has helped them maintain a positive reputation and attract new customers.
Apple: Apple has a strong reputation for quality products and excellent customer service. They have a dedicated team that responds to customer inquiries and concerns on social media and review sites, and offer personalized experiences to their customers. This has helped them maintain a positive online reputation and attract new customers.
Online reputation management is crucial in today's digital age. By regularly monitoring your online presence, responding to negative reviews and comments promptly, encouraging positive reviews and testimonials, using social media to your advantage, optimizing your website for SEO, and using online tools and privacy settings, you can effectively manage and protect your online reputation. By following these tips and staying up to date with the latest trends, you can ensure that your online reputation accurately reflects your brand or personal image and helps you achieve success.