Why would you want to bang your head against a wall? It hurts, it wastes time, and it looks pretty silly to boot. But many companies are metaphorically banging their heads against a wall with their reputation management strategy. Although the search world keeps changing, these companies still employ the same tactics they always have in an attempt to mold a great search engine results page and solidify their online reputation with continually diminishing returns.
Albert Eisntein once said, “The definition of stupidity is doing same thing over and over again and expecting different results.” So why are these companies using the same reputation strategy they’ve used for the past 2-4 years? Mostly because they don’t know they need to change, or they simply don’t want to put the effort into creating a new strategy.
Well, if you aren’t changing your reputation management strategy to reflect the current trends in search, get ready for some headaches. On the other hand, if you’d like to try something different, here are some reasons to update your reputation management strategy.
1) The Google Crackdown
Ever since the Panda update early last year, Google has been going after content farms and link spam much more aggressively. And they’ll continue to do so in the coming year. Not only are their algorithms getting more complex and harder to “game,” but Google is handing out warnings and penalizing sites that don’t more strictly adhere to their policies and guidelines for quality sites. If your reputation management strategy has employed questionable tactics in the past, now is the time to change up your strategy to avoid penalties that could leave you open to attack.
2) The Growth of Social
Just a couple years ago, it was still okay for a company to ignore the social web. Facebook, Twitter, LinkedIn and others were still considered toys that kids played with. But that is no longer true. In fact, the fastest growing demographic for Facebook is the 55+ crowd. Today, social needs to be a part of any marketing strategy and is essential to your reputation management strategy. Social profiles are easy to create and they take up space in the results, giving you a stronger reputation management profile.
Plus, Google is increasingly relying on social signals to determine page rank. If you’re not using social at this point, it’s time to change your ways.
3) The Rise of Mobile
Many experts in the industry agree that 2012 will be the year of mobile. A larger portion of the population is using smart phones and other wireless devices to access the internet. This means that a larger portion of users are taking advantage of mobile devices to search for your company name as well as upload and create reviews and other content on the fly. And it is entirely possible that Google will begin optimizing results for content that is mobile friendly. So you need to be more vigilant about online reviews affecting your brand-targeted searches, and you need to get on the bandwagon with mobile.
4) The World is Changing
There is a reason you don’t see beeper stores anymore. Technology has moved on and the culture with it. As the access to technology and communication becomes easier and more affordable, the channels people use to access information about your company will grow, and you need to grow with it. Look for trends and be ready to adapt to those trends, or your online reputation may suffer.
Stop the Headaches
History has proven that companies and individuals who were unwilling to change and try new strategies and new technologies have dried up and failed (remember MySpace?). It’s a new year; a time for renewal and change. Take this opportunity to update your reputation management strategy and stop banging your head against a wall.